CHECK OUT OUR FAQS
What are the check-in and check-out times?
Check-in is available from 15:00 and check-out must be completed by 11:00.
Can I request an early check-in or a late check-out?
Yes. Providing accommodation availability permits, we offer the possibility of an early check-in or a late check-out. This service is subject to availability and requires prior confirmation from our team.
Do you have luggage storage?
Yes. We offer a luggage storage service so you can enjoy Madrid in complete comfort before your arrival or after your departure. Storage is free for the 2 hours prior to check-in and the 2 hours following check-out. After that time, the service costs €8 per large suitcase and €4 per small suitcase.
Are the flats fully equipped?
Yes. All our apartments have been carefully designed and equipped to offer a comfortable, functional and carefree stay. They feature all the necessary amenities to make you feel at home, including a fully equipped kitchen, washing machine, tumble dryer, iron, hairdryer, high-speed Wi-Fi, bed linen, towels, blankets, shower gel, shampoo and other essentials. Furthermore, we select every detail with special attention to design, comfort and quality, to guarantee an experience that meets the highest standards.
What is the cancellation policy?
Bookings are 100 % refundable if cancelled at least 30 days before the arrival date. Cancellations made within 30 days of the stay will not be refundable.
Is a deposit requested?
Yes. To ensure the accommodation is used appropriately, a pre-authorisation is taken on your credit card for an amount equivalent to 50 % of the booking total. The pre-authorisation is carried out the day before arrival and is automatically released one day after departure, provided there has been no damage or incidents during the stay.
Do you offer additional services?
Yes. We have a selection of services designed to make your stay even more comfortable, such as airport transfers, extra housekeeping, in-room massages, welcome flowers, pre-arrival grocery shopping and other personalised experiences.
Will I have assistance during my stay?
Yes. Our team will be available before, during and after your stay to help you with any queries, recommendations or issues. In addition, you will have a direct communication channel to contact us quickly and easily.
Are pets allowed?
It depends on each accommodation. You can check this information in the apartment description or contact us before making your booking.
Can I request an invoice for my stay?
Yes. We issue an invoice whenever you need one. If you would like to receive it, you just need to request it during or after your stay.
Is it cheaper to book directly with Lyvit?
Yes. By booking directly with Lyvit, you can benefit from exclusive rates and special terms not available on other platforms. Our guests enjoy a discount of up to 20 % compared to the rates published on third-party websites, as well as a more personalised service and direct communication with our team.
What makes a stay with Lyvit different?
We combine the privacy and freedom of an apartment with the services and attention of a boutique hotel, offering a more comfortable, authentic and personalised experience in Madrid.